FAQ

Frequently Asked Questions

How can I place an order?

Orders can be placed either directly in our pastry shop, by phone or through our website. Simply select the products you want, add them to your shopping cart and follow the ordering process.

Can I change or cancel my order later?

Order extensions and additions can be made within one hour of placing the order. Please contact us at info@zauner.at or +43 (0)6132-23310-13to let us know about the changes. Unfortunately, we are unable to accept cancellations at this time.

Is there a minimum order quantity/value?

No, there is no minimum order quantity, we are also happy to ship our products individually plus shipping costs.

Which payment methods are accepted?

We accept the following payment methods:
• Credit cards (Visa, MasterCard, American Express)
• PayPal
• Sofortüberweisung, EPS
• Cash on delivery (+ EUR 5.50 incl. VAT)
• Payment on invoice: possible from the customer's 2nd order after registration

Is the payment secure?

Yes, your payment information is transmitted via secure SSL encryption and processed securely by our payment service providers.

What delivery options are available for my order?

We offer standard delivery to all countries and express delivery is also possible within Austria. We ship with the Austrian Post. The costs are displayed during the order process and can here can be viewed.

Do you ship to all countries?

We ship our products worldwide with Austrian Post AG. Here you will find our shipping prices.

Can I choose a specific date for my order to be shipped?

We are happy to ship your order on a date of your choice. You can tell us this in the checkout note during the ordering process. Please allow enough time for your desired delivery date so that our service provider can deliver the goods on time.

What can I do if I am not satisfied with my order or it arrives damaged?

Your satisfaction is important to us. If your order does not meet your expectations, please contact us as soon as possible (within 24 hours) after receiving the goods at info@zauner.at or +43 (0)6132-23310-13.

Can I return an order?

Since our products are perishable goods, returns are unfortunately not possible. In case of quality problems or incorrect deliveries, please contact us at info@zauner.at or +43 (0)6132-23310-13.

Why are no goods shipped on hot days?

In order to guarantee delivery of the best quality and durability, we refrain from sending by post on particularly hot days. If this is the case, you will be informed during the ordering process and in the online shop. We ask for your understanding that this may result in a delay in the delivery of your order. Your shipment will be handed over to the post office immediately at lower temperatures.

FAQ